Payment Policy

It is our policy to collect payment for consultations in advance. We provide an invoice stating clearly the requisite fees with payment details before hand. You can make payment for your consultation over the telephone using our secure system with a debit or credit card. You can also make payment via BACS - domestic and international bank transfers. In person payments at the clinic (by Debit or Credit card) is only accepted when an un-planned additional procedure is undertaken. Unfortunately, we do not accept American Express. Included in your appointment letter is a statement advicing you of our fees and other potential fees from the hospitals/ clinics.  We are required by law to provide this information. If you have private medical insurance, please provide us with your policy number and authorisation code (where necessary). Please read all documents sent to you carefully as the patient is ultimately responsible for all fees that arise as a result of any medical consultation and/or intervention.

Cancellation Policy

We require a minimum of 24 hours notice in respect to appointment cancellations and re-schedules. At less than 24 hours to the appointment time, the relevant consultation fee alone becomes non-refundable. Subsequent cancellation of a procedure/operation once the admission date has been accepted and confirmed by the patient will attract an administration fee equivalent to 5% of the surgeon’s fee. The remainder of any fees paid will be refunded to the patient.

All cosmetic procedures are paid for in advance. This payment may be in part or in full. These fees are non-refundable and non-exchangable for use to pay for alternative procedures/services/products.

All products purchased from our clinic are paid for in advance and the products/fees for these are non-refundable and non-exchangeable.

Privacy Notice

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